Privacy Policy

1. Introduction

CondoShield ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services, in accordance with Alberta's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We may collect the following types of personal information:

• Contact information: name, email address, phone number
• Transaction information: property address, unit number, purchase price
• Documents: condominium documents you provide for review
• Account information: login credentials for the client portal
• Usage data: how you interact with our website and portal

3. How We Use Your Information

We use the information we collect to:

• Provide and complete the condo document review services you requested
• Communicate with you about your review status and reports
• Process payments and send invoices
• Respond to your inquiries and provide customer support
• Improve our services and website
• Comply with legal obligations

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With your consent: such as sharing your review with your realtor or lawyer when you request it
• Service providers: trusted third-party providers who assist us in operating our website and delivering services (e.g., email, cloud storage), who are bound by confidentiality obligations
• Legal requirements: if required by law, court order, or government authority

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Completed reviews and associated documents are retained for a minimum of 2 years. You may request deletion of your account and associated data at any time by contacting us.

6. Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

8. Your Rights

Under applicable Canadian privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to the collection or use of your information (subject to legal restrictions)
• Request deletion of your personal information
• File a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta

To exercise any of these rights, please contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: